The Complete SynXis Setup Guide for Independent Hotels

Why Getting the SynXis Setup Right Matters

Your SynXis CRS is the engine powering every reservation your hotel receives through OTAs, GDS, and your direct booking engine. A misconfigured setup doesn't just create technical headaches — it costs you bookings, causes overbookings, and leads to rate parity violations that damage your channel relationships.

This guide walks through the core configuration steps every independent hotel should complete before going live on SynXis.

Step 1: Property Configuration

Begin with your base property record inside SynXis. This includes:

• Property details — legal name, address, contact information, check-in/check-out times
• Amenity tags — pool, gym, restaurant, parking, accessibility features. These feed directly into OTA search filters and AI travel search results
• Geographic metadata — neighbourhood, proximity to airports, transit links, key landmarks
• Currency and tax configuration — ensure your primary billing currency and applicable tax rules are set correctly before any rates are entered

Incomplete property metadata is one of the most common and costly setup oversights. AI-powered travel search engines in particular rely heavily on structured attribute data to match properties against traveller intent.

Step 2: Room Type Structure

Room types in SynXis should mirror your actual physical inventory — but they must also be written for readability, not just internal tracking. For each room type:

• Use descriptive names: "Superior King Room with Harbour View" rather than "SKR-HV-02"
• Set accurate occupancy rules — adult and child configurations, cot/rollaway availability
• Assign all applicable room attributes (bed type, view, floor level, accessibility)
• Define your base inventory count and any sell-limit rules

Step 3: Rate Plan Architecture

A well-structured rate plan hierarchy prevents rate logic conflicts down the line. Recommended baseline structure:

• BAR (Best Available Rate) — your flexible public rate, the foundation for all other pricing
• Non-refundable rate — typically 10–15% below BAR with stricter cancellation terms
• Advance purchase rate — discounted for bookings made 14–30 days ahead
• Package rates — bed and breakfast, half board, or experience bundles
• Corporate / negotiated rates — private rate plans with access code controls

Each rate plan needs clearly defined cancellation policies, deposit rules, and minimum length-of-stay restrictions configured before channel activation.

Step 4: Channel Mapping

Once your room types and rate plans are built, you can activate distribution channels. For each channel (Booking.com, Expedia, GDS, direct booking engine):

• Map each SynXis room type to the corresponding channel room ID
• Map each rate plan to the channel rate category
• Define channel-specific sell limits or allotment blocks if applicable
• Run a test transaction before going live to validate reservation delivery

Step 5: Validation Before Go-Live

Before opening your calendar to live bookings, complete this validation checklist:

• Verify rates display correctly in each connected channel extranet
• Confirm a test reservation delivers to your PMS without errors
• Check that cancellation messages return inventory to SynXis correctly
• Validate tax calculations on a sample booking
• Confirm that your direct booking engine displays the correct rate parity

Need Help With Your SynXis Setup?

If you'd rather have an expert handle the configuration — or you've inherited a SynXis setup that needs a thorough review — book a SynXis consultation and I'll assess your current environment and get it running correctly.

Disclaimer: SynXis configuration options, available features, and supported integrations may vary by contract tier and market. Always confirm specifications with your Aven Hospitality account representative.